SEN Local Offer - Compliments and Complaints

The education of all pupils that attend Stephenson Way Academy and Nursery School is very important to us and as the school is part of the community, the action of the individuals who work in it will and should be open to comments, compliments, question and, sometimes, criticism.

Compliments are always greatly received and can be passed on either directly to staff and the SENCO, or formally recorded via our regular questionnaires to parents or in the form of a letter to the Head Teacher.  These positive comments will be published on this area of our school website.

Any complaints will be dealt with as quickly and efficiently as possible.  These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the gravity and complexity of the complaint and the urgency with which it needs to be settled.

An independent source support and advice is the Durham (SEND)Information Advice & Support Service:

Glendene Arts Academy
Crawlaw Road
Easington Colliery
Co Durham

Tel: 0191 5873541 or 03000 267004

Further information can be found in our School Complaints policy which can be accessed at school.

If you have any questions about our SEND Local Offer please contact the school and we will try our best to help you.

We have provided this link to the Parent Partnership Website which has useful information for parents and carers.